It’s not lost on me what the Cuban people are going through and this review is in no way a reflection of the staff. That being said, it’s disgraceful what this hotel charges and how they claim to be a 5 star hotel. The pool was ice cold, and there was often no clean towels. The coffeemaker in the room never had coffee available and no power point to plug it in. It’s like it was there for decor. Bottled water wasn’t refreshed each day and many food/wine items at the restaurants weren’t available. I have a laundry list of issues from my stay and I understand the socioeconomic issues Cuba faces, but please don’t stay here. If you must travel to Havana, please stay at a private residence. You’ll have a much better experience and potentially save hundreds of dollars and you’ll actually support the Cuban people. This hotel was a joke.

Simplicity at it finest, I loved it. The people are friendly and helpful. The scenery, breathtaking lots of coconut trees, short walk to the ocean. Nice walk to the craft market, I walked to Santa Marta, there's an ice-cream shop there, the air is clean It was quiet, peaceful & relaxing. I loved the food, oh there are lot of cats on the resort so if you plan on staying here don't forget to bring them some kitty treats? Cuba, I hope to see you again soon❤️

The resort was small and quiet. Room was beautiful overlooking pool, snack bar with live music most nights. Buffet was good. Only one A la Carte but it was an amazing seafood dinner. If you like a quiet, quaint resort you won’t be disappointed. Julio and Gerardo were the bartenders at the snack bar in the evening and they were amazing and made sure everyone’s made sure all our glasses were kept full. They are a great example how nice Cubans are. All the staff we met went out of their way to make our holiday great.

Fun times and so much to do. Havana is a must and snorkel off the beach is amazing. The food is good by Cuban standards and better than the other resorts. Grab the cigars from the lifeguard. The tennis instructor is worth the trip. Bring donations please and contact Jennifer Raymer to help Together for Cuba is a wonderful missionary organization supported by the memories hotel. Thanks Markus and call Eddy Garcia for a ride around Cuba.

We absolutely love this hotel. It is right on the beach. It's right in the middle of town. You can walk to the markets the bank and restaurants. The staff are so lovely and thoughtful. We go often and know most of them on a personal level. It's a great place!!

A great coffee bar. Buffet was sup standard. The indoor buffet has been closed for years, so it has the outdoor one open and it is subject to birds sharing your food, wet weather and strong winds. Pipes draining in the lobby and the maids working 24 hrs to mop the puddles. Over all I found my room clean. Only one out of four elevators working. My aggressive maid entering my room asking for gifts while I stepping into the shower, ok if she want to wash my back. Oh, the gift was a rechargeable light bulb i bring to hand out.i would only recommend this hotel for the low low price, great for people looking yo travel through cuba on their bikes.

An amazing resort, very friendly stuff. We are looking forward to come back.Food was very delicious. We meet so many amazing people there.Beach Sirena and beach Paraiso are very beautiful and the sea is very calm.

This hotel and it's staff are just amazing. We are repeat guests and it gets better every time. We stayed at the Level on this trip and the accommodation was second to none. I love that it is a pet friendly resort and the pets that live there are well loved by staff and guests. The lobby is the coziest place and you will never have a problem finding a place to sit and relax. Staff work around the clock to keep the lobby clean and inviting The food and service at all the restaurants were simply the best! Steps away from the ocean and free golf! What else can you ask for? I will definitely return to this resort.

Unfortunately we were looking forward to our return, as last February 2018 Due to circumstances we could not come. Hopefully we will be together again soon ? Prayers are with all our Cuba Families

We had the best time. The resort was beautiful. The rooms are beautifully decorated and very clean. The staff were absoultely amazing. The food was amazing the italian ala carte was so good we went 3 times the servers were amazing especially Yady she is so delightful.The buffet was good no complaints the server at the smoothie station made my morning.And there is Carlos he went above and beyond he is the best. And I can't forget all the staff at coffee bar they made my morning I was always greeted by a smile. We can't wait to return we will definitely be back.

This hotel was amazing. My friend and I had a regular room in the hotel. Did not see any need to book the Level, too many stairs. .Our room was spotlessly clean, lots of storage room and such comfortable beds. The air conditioning was perfect and our balcony overlooked the golf course/ Our room maid, Odalys, was excellent, supplied us every day with clean towels, clean bed linen and lots of water. Great to have a safe in the room. Big thank you to all the staff, they were so kind, happy and could not do enough for us. To name a few, Julio, Cecilio, Dany, Yuslay (especially sweet) Guiseppi, Yanellis & Elizabeth at the front desk and the two "kids" I wanted to adopt, Laurie and Adrian, and the lady bar manager, sorry I can't remember her name. The food was very good, especially the omlettes in the morning, and of course the bread and the ice cream yummy. The beaches were fabulous, lovely for going for a stroll along the water. Beach bar and toilets were convenient on the beach.The swimming pool was great, and not busy at all. Lovely to lie and relax and read your book. Being a cat person, I loved all the well groomed cats who were very well looked after, they loved to lounge in the sun. We had four meals at the speciality restaurant and they were delicious. Will definitely come back to this resort, The people have so little. We brought lots of stuff down for the staff and their children, and they are so grateful. It just breaks my heart with the situation at the moment, all the hotels closing and the beautiful people not being able to work and they have so little yet are so loving,

I should have gone with very low expectations. Food was low quality and minimal variety. Room did not have hot water or all the toiletries. Room was cold with no heat. Internet was unreliable. Ants and spiders were crawling everywhere.??

The Sanctuary offered a very relaxing experience with a few perks thrown in for extra comfort. The resort is not new but has been maintained well enough. We enjoyed the option to eat breakfast and lunch at the Sanctuary restaurant. There was a nice little snack bar included as well that served a variety of options for lunch. There was usually ample room at the beach, however, I don't believe the resort was near capacity. Pros: ala carte available every night, private adult only area of the resort (including beach), very friendly and helpful staff, good food, good accommodations, dedicated office for Sanctuary guests, very few insects. Cons: We didn't have hot water in our room (other buildings did) - it's Cuba, we kind of expect it.

Overall the energy of the staff and resort is really positive. Whatever you need you can truly get. Even if food is an issue. O matter what you can find something that will be great. Having an ice cream shop is absolutely fantastic!!! The entertainment was top notch. The breakdancer whom is freelance, bboy90 was amazing!!! The service at the front amazing. We brought tips for the gardeners and cleaners doing such a great job. Everyone was so pleasant and grateful. We would have stayed forever.

Grounds and pool were well kept. Anyone with mobility issues would be challenged by the stairs/steps to go anywhere. Rooms are in need of updating, especially the bathrooms, mould throughout. Many infrastructure problems while we were there, no water to toilets for two days, we had no hot water for four days. Lack of public washrooms, you were lucky if any were even if working, the poor maid had to flush them with a bucket of water. Bring your own TP Maids do an excellent job of cleaning rooms. All staff were very friendly. Food was adequate, but on buffet nothing was ever hot. Lots of seafood, pasta offerings. Windy/red flag the whole time we were there, beautiful beach for walking. People need to know this area is almost 1.5 hr bus ride from airport

I had a wonderful time at Melia Las Americas. WE were originally booked for 14 days,however had to return 4 days early, because of ongoing problem with cuba having fuel shortages. The hotel did a fantastic job during our stay, it was my third time at this resort and I would certainly recommend it to anyone looking for a beautiful beach, beautiful grounds, and more importantly absolutely amazing staff.. They were wonderful event facing what they have to face, you couldn’t tell, always a smile on their faces. Not sure why below youre asking for my email when it was you who sent this to me by email??

This resort was amazing. Everyone was so friendly, the rooms were kept clean. Not a very far walk to get to the beach, pool, or meals. Everything was so beautiful. The entertainers were awesome. They knew how to make you feel welcomed. I would definitely recommend Vila Gale to my friends, and I'm hoping one day to be back there again. There was no shortage of anything. I'm just disappointed my stay got cut short due to the fuel shortage.

The resort was nice . The grounds well kept. Pools were clean. Bathrooms had toilet paper 75% of the time fairly clean. The rooms were nice but the first room we were in had a really bad sewer smell and a few cockroaches. No A/C working most of the 2 weeks we were there. The second room was nice and no smell. Our Butler Michel was amazing. Always checking in on us every day to see if everything was good. Our day time butler Adriel we hardly ever saw. The food was what we expected. Better hot food at the buffet than the a-la-carts. Huge issue with cockroaches at the Japanese restaurant. They were in the cloth napkins and when the grill was turned on many started crawling out of the cracks on the table top. All 16 of us had to get up and leave before we even got our drinks. Staff were overwhelmed most of the time. Short staffed and working long days. The beach was ok . Very windy with lots of seaweed and garbage on the shore line. Usually raked by later in the day . Being premium wasn’t what it was all that cracked up to be. 2 days the premium bar had no beer or rum. Still love the Cuban people and will go back but just not to this resort.

Let me start with few words about the booking: we did not know anything about this resort and we based our request on what was posted on the Sunwing website. The booking was done via Tripcentral, Ms. Tammy, who for sure did her best for us. Many THANKS. Sanctuary was one of the latest resorts in Cayo Largo....Very unfortunately decision to suffocate Cuba, and the hardworking people from there who are doing an EXCELLENT JOB to keep all the guests super happy. Let me start with LODGING: it was PERFECT as long as we stayed there. FOOD: I will say that we did not go there to gain weight, and thus, what they served was ABSOLUTELY EXCELLENT: we did not have any issues, the variety was covering a large range of craves. BEACH: it was posted on the Sunwing website that there is no beach at this resort and transportation to alternated beaches will be available. For a better understanding about the resort beach, I will provide here few details: first day there we took the mini bus to the alternate beaches: PARAISO and SIRENA. Both of them INCREDIBLY BEAUTIFUL!!!!! The duration of the transfer was 12-14 minutes. Both beaches are inclusive for optional clothing which brings them a nice advantage (IMO). Talking to one of the best people of this Hotel, Mr. Carlos, when we came back from Sirena, he advised us to check the beach which is in front of the hotel at a 4-5 minutes walking distance... We were shocked about the BEAUTY of that beach.... The next couple of days we stayed on that beach...and I ASKED Carlos why that beach is somehow "hidden" from the website and we discovered the TRUTH: during the year, the water comes and go and the beach disappears for the most of the time: he told us, that in normal conditions, the beach is available between the 15th of November and up to the next 15th of February ONLY.... The dates may vary.... In fact this reality applies for all of the resorts which are on that coast: NATURA, LINDA MAR, MEMORIES or STAR FISH... What Carlos told us was proven by the sea: after 8 days, one morning the waves suddenly "ate" the beach and we went again to Sirena, who is something absolutely a dream.... I will mention that I was relying on the Sunwing website info which is OUTDATED that there are tennis courts at the hotels around...I brought with me the racquet and tennis balls to play. Unfortunately, the existing courts at Grand memories CLOSED RESORT), MEMORIES, STAR FISH, are in a deplorable shape...cracks, unleveled, etc. and if you are playing there you will do on your own risk...I suggest to stay away...I was hitting with Carlos, he is a very good player, and we enjoyed hitting few cans of balls... I have to mention few people here who really are PROFESSIONALS and who did everything in order to keep the tourists happy: The Director(Manager) of the RECEPTION DEPARTMENT, Mr. DARYL who definitely makes the difference with his OUTSTANDING customer service attention and care, and who, with elegance and distinction was able to solve any question at any time when we asked him. He has an EXCELLENT English and he has amazing LISTENING SKILLS and he acts instantly by solving any normal request. Very kind, Daryl build a team around him with patience and knowledge. He was very respected by his co-workers and by the tourists as well. Amazing ASSET for Sanctuary! I mentioned Carlos who helps with anything, offers extra steps with trips to LINDA MAR, comes back to pick up at the request, etc. very attentive and as Daryl, FENUINE NICE! I found that our butler, Juan Carlos (JuanCa) was within the limits of his mandate, very useful and very attentive. Overall, we stayed there 9 nights, then we were moved to Memorie and from there to ...Varadero (what an amazing adventure!) in order to return to Canada. The experience at Sanctuary was A PERFECT ONE! Again, the lodging EXCEPTIONAL, very elegant large rooms, amazing bathrooms, everything very clean and functional; No power outages, fresh food, beach - as long as we were there PERFECT! I would rate it as 20/20

Great place, amazing people, good food. The beach and water- I don’t have to say it as we should all know that Cuba has the best beaches and water! Good entertainment and a lovely place to escape and recharge.

Unfortunately night before leaving February 10th all flights to Cuba were canceled and now we are waiting for our full refund. Sadly due to Elizabeth's age of 80 she was so looking forward to this vacation. And with increased prices for Dominican and Mexico this won't be possible Wishing safety and good health to all our Cuban friends. Until we can be together again. Always in our thoughts and prayers ?

Really loved this resort - perfect size! The staff as this resort are simply AMAZING. Every single one of them! I can't wait go go back again! My family and I had such a wonderful vacation! If I could give the service here a 10 star I would!

Really loved this resort - perfect size! The staff as this resort are simply AMAZING. Every single one of them! I can't wait go go back again! My family and I had such a wonderful vacation! If I could give the service here a 10 star I would!

My trip was a nightmare, I dont know where to start so im not going to! Was there for 2 weeks and living on pins and needles not knowing when our trip would come to an end!!! We were sent home to days short of our vacation with multiple inconveniences Hoping to get some kind compensation for this. I will not be traveling back ever!

On our first full day, we encountered an issue in the dinner buffet involving staff members. We were upset that at 8:30pm in the evening, nothing was being replenished for a 10pm closing. No wine, veggies for pasta bar, ice cream and so on. When we decided to leave and go to the snack bar, Bites, to eat, and after the staff became aware that we were not happy, 8-10 staff members came outside and started laughing. One lady in particular was pointing and laughing at us very loudly. When I turned around and they say how upset I had become, they all started to scramble, and I wanted to get their names, especially of the one pointing at us. She refused to give me her name, so I threatened to take her picture (which I didn't take), to show it to her supervisor. A young gentleman that was working that evening named Daniel, diffused the situation and apologized for the staff behavior. We were given a bottle of wine for our room, which we never did drink. We then left the buffet, and went to Bites to eat. There, I was approached by a staff member wanted to know my room number. I refused to give it to her. She said she worked in customer service, but I still refused. I was starting to feel like something might happen to us, if we were being followed and they wanted to know where we were staying. The next day, after cooling off with the incident, we talked to a woman who books the ala carte dinners, and explained what had happened the previous evening. She then called in another woman and explained our situation the previous evening. She told me that she would look into our encounter and get back to us. That never happened, so on our last day while waiting for the bus to take us to the airport, I spoke the the gentleman in the Premium lounge, and he took me to the customer service room to clear up what had happened. The same woman that wanted to know my room number was there, and she called in her boss. They both made it sound like I was lying and that their staff did no wrong. Great customer service. I had refused to go back to the buffet for the rest of that week, and stuck to my word. I was humiliated at the buffet and then again by the customer service. After my 3rd trip to this resort, I will never be back.

Nice resort, aesthetically it's great everything feels new, rooms are nice and comfy for Cuban standards. Pool is nice and the beach is amazing. The only thing i would say is there is not much going on in terms of activities.. specially for kids. As for food, the buffet was okay. We booked the A la Carte restaurants but they were not nice, similar to the buffet and one of them was not even open when we showed up. Also, there are many bars but food wise, you only have the buffet, the bars/small snack bars don't have much to eat.

We stayed a week at this hotel. Unfortunately, the weather did not cooperate for us. The grounds, for the most part, are well kept. We appreciated the palms although there did seem to be not much in the way of flowers. Maybe it was the time of year. Our room was the largest we have had in Cuba. This was our 15th visit to the country. We did, however, experience some electrical issues and, at times, lack of hot water. There was lots of food choices. We appreciated the buffet and having an excellent person on the eggs made to order station. Great variety of hot and cold items. Even tomatoes. Always red or white wine or beer on order for lunch or dinner. We did two al la cartes and were not impressed with either one. But, the snack bar has a fabulous burger. Most delicious. The winds were too cold for us to use any of the three pools as they are not heated. We noted there was only one public restroom for pool users that was located over at the snack bar which is some distance away. Not very handy. And, as always, the lounge chairs were gone by early morning by those that put their towel on them. The restroom off the lobby needs a total gut job. Not nice in there. However, there is one on the opposite side of the check in counter that was good. Too cold and windy for us to walk the beach or use the beach bar. It would be nice if staff had a name badge. Our room maid did not understand English. I did use Google translate. She looked after us well and kept our mini bar stocked daily with water and Crystal beer. As seniors, we did note there is a lot of walking to get to the buffet, etc. Our room was in building 11 up on a hill. The pool view rooms are lower down and right by the pools. The villas that have a plunge pool are definitely on level ground and walkways. We did note lack of lighting on our walk back up to our room. We certainly made use of our led flashlight during our stay. We really appreciated the dedicated transportation to and from the airport. No stopping at other hotels. Yay!

The hotel is situated between the mountains and the beach 45 minutes from the airport and has beautiful gardens and palms throughout. A short swim out in the ocean reveals long reefs that are an excellent spot to snorkel. If you are a walker the beach is a lovely stretch to enjoy. It is an older hotel but well laid out with easy access to all amenities. The pool is large and well maintained.Rooms are clean, housekeeping is excellent. The staff are warm, friendly and accommodating. Several à la carte restaurants were onsite: the buffet is clean and well stocked.The food, coffees and drinks are above average; we were pleased with the choices and quality. Water was provided daily. Activities were onsite and entertainment was varied; musicians played many evenings.WiFi was a bit sporadic. Information for tours, taxis and attractions was easy to access; a Sunwing rep was present six days a week and was very informative. The appeal for this hotel is the quality of food and the lovely, caring staff.

It is a nice resort. Found room cleanliness not as good as before. The food was okay better selection then last time' but you don't go to Cuba for the food. My only complaint really was the evening lobby entertainment. You get tired of the violin 4 out of 7 evenings' especially when a couple were not very good.

We thought the resort was very nice. It's a very quiet resort. We really enjoyed the a la carte restaurants. And we love the beach and the sunshine. There was always beer and water in our fridge in our room which was nice. The towels weren't changed everyday but as long as we hung them that was fine with us.

The service, food, and overall condition of the resort, pool and beach were all excellent. We were not disappointed at all despite the economic conditions in Cuba at the time. There was nothing we went without the whole time we were there and had an amazing trip. Would definitely recommend this resort.

We visited Memories Caribe during the week of Feb. 8, 2026. We were repatriated back home to Canada on Feb. 16. Aside from the geopolitics with Cuba, the resort overall, and resort staff continued to do amazing work to ensure we were always satisfied and happy. At no time did the stress of what was taking place outside the resort for these employees play a role in how they went about their work with us. I witnessed strong, dedicated, resilient people. We were well aware of the conditions they faced at home, and even while we enjoyed the resources of the resort, it was never far from our minds of the challenges they faced when they went home. Many of them working 16 hour days, more than 7 consecutive days in a row. We travelled to Cuba for many years, and this is the biggest challenge and hardship they will ever face, by far. Our hearts go out to the people of Cuba and when the time is right we will return to Cuba and to Memories Caribe.

Very helpful with any questions, I will return! I love the reef off the beach, I saw lots of different fish while snorkeling. I saw a puffer fish, a barracuda, many smaller colourful fish. I even saw an octopus! I certainly hope the country opens again soon, I wish the world could see the wonderful people of Cuba and experience a nice, safe vacation.

THE BEACH WAS BEAUTIFUL ALTHOUGH HOTEL STAFF MADE NO EFFORT TO REMOVE EXCESS SEAWEED AFTER STORMS. THE HOTEL IS STYLISH ALTHOUGH OLDER AND KEPT CLEAN. THE ROOMS WERE NICELY LAID OUT ALTHOUGH WE DID SEE ROACHES AS DID OUR FRIENDS. WE WERE MOVED TO THE NEXT BUILDING AFTER 2 DAYS FOR SOME CHEMICAL WORK THEY CALLED IT WHERE WE SAW MORE ROACHES WITH A SEWAGE SMELL THAT SEEMED TO COME FROM PLUMBING. THE BUFFETT WAS ADEQUATE BUT THE ALLA CARTE MENU WAS MUCH BETTER. THE PORTIONS WERE VERY GOOD AND THEY OFFERRED STEAK AND SALMON WHICH WERE COOKED PERFECTLY. ALL THE STAFF WERE VERY FRIENDLY AND WORK VERY HARD .WE WERE NOT HAPPY WITH THE SUNWING REP WHO REFUSED TO ACCEPT OUR INITIAL TRANSFER REQUEST TO NEXTDOOR HOTEL DUE TO THE ROACHES. SHE WANTED MORE MONEY REGARDLESS OF PRICING FOR NEXT DOOR ACTUALLY BECAME CHEAPER. SHE REDIRECTED OUR COMPAINT TO JEANETTE WHO SEEMED TO BE THE HOTEL TROUBLE SHOOTER. JEANETTE WORKD VERY HARD TO TRY AND MAKE IT UP TO US ALTHOUGH THIS DEFERRAL WAS NOT FAIR TO HER. SUNWING REP SHOULD HAVE DELT WITH US. I WOULD RATE THIS AS A FOUR STAR AT BEST IF THEY GET RID OF THE ROACHES

This is the 3rd time at this hotel. Very well managed, personnel always cleaning outside. Very clean, rooms as well. Very good beach and pool. Activities also. Management always around checking everything. will go again.

I wanted to share my feedback about the stay Eliana arranged for us at Melia Las Americas in Varadero this February. The beach was absolutely beautiful — soft white sand and clear, clean water. It never felt overcrowded; there was always plenty of space and we could easily find available chairs and umbrellas. The same was true for the pool area, which was quiet and relaxing with very few people. Although the rooms are a bit dated and could use some refreshing, they were clean and had everything we needed. The hotel itself, however, was fantastic and very well maintained. The long terrace running the length of the property was impressive, furnished with beautiful seating and offering a beach view from almost anywhere. There was plenty of space for everyone to relax comfortably. We were pleasantly surprised by the quality and variety of the buffet food — there was something for every taste. There was also a wide selection of alcohol, including wine that was quite drinkable. The à la carte restaurants were good and reservations were relatively easy to get. Service throughout the resort was very good, and the Sunwing representative was especially helpful, patient, and friendly. From our perspective, this hotel offered more charm and better views than the other resorts along the same stretch of beach. Most guests seemed to be golf groups, since the hotel is within walking distance of the golf course. Entertainment was minimal during the day and limited in the evening, so it may not be ideal if lively activities are a priority. Overall, we would definitely return to this hotel and we highly recommend it. Thank you again for arranging a wonderful trip.

We’ve been to this resort many times. This visit we treated ourselves to the Luxury section. We have never been so pampered and cared for. The staff and management are warm and attentive. Because the Luxury section is smaller in size we were able to really get to know the staff and this was one of the best and memorable parts of this visit. The food was delicious. The room was spacious and clean. The grounds were expectable. We cannot wait to go back.

We were pleasantly surprised with this location. A great layout to access and enjoy the various features and exterior spaces. Pools beautiful and clean. There are some buildings a few moments away , we were in building 4 - a short 10 minute walk to the as expected BEAUTIFUL beach. One of the key features was the exception food. The main buffet was very good, many thoughtful touches. The Italian and Indian alacartes were fantastic. Our room was very good, comfortable bed and everything you need and very clean. Great beverage variety. Another key feature was the staff and customer service. Everyone was very nice and welcoming. The evening entertainment in the theater and lobby entertainment very enjoyable. I would describe this location as accessible. There were numerous ramps in and out of the main lobby as well as among the pool levels. The public washrooms were always very clean and well stocked. I would definitely return to this location.

Lots of amenities; excellent beach. Ok staff, not too friendly. Ok bars, pool and drinks. My room did not have toilet paper regularly. My room did not have power or light on some days. My room did not have a tv remote and it took 2 days for staff to get a different TV.

I have been to this resort again and again. All of the staff are amazing and friendly, the management system is top notch, the food is always the best no matter which season I have been there. Rooms are clean and functioning. Safe and quality people attending. It's very close to Santa Marta, can walk there in 20 min for culture And just. 10 min tour bus ride to Varadero. All in all 5* My agent Ali Mohammad went above and beyond and I would not book with anyone else! Thanks for everything!

We were among the last vacationers leaving Cuba Feb 2026. We feel for all the employees there and hope we can go back next year. The Grand Aston has one of the nicest beaches we've ever seen. Everything at the hotel to the last corner was clean and updated. Landscaping is amazing. We had a garden view room, that's the least expensive we could get, since we don't spend much time in the room. The room was specious with a balcony, a comfortable bed and a huge shower. It was cleaned every day but you don't get a restock on shampoo. We knew that and brought our own. Food was plenty and a good variety. We expected way less for Cuba. The advertised night entertainment was cancelled some nights due to fuel shortages, we think. But the hotel activities team did their best to fill in. The employees did an amazing job. Everyone to the cleaners and gardeners are friendly. The resort is only half an hour from the airport. Make sure you visit the light house area. We enjoyed the walk but you can also take a shuttle. We had some ice cream there and got some souvenirs. We were sad to see it underutilized.

For our third time at this resort we upgraded to a Level room. The rooms are the same as the regular side, but we had no direct view of the ocean, so we petitioned for another upgrade to oceanview and got it as a repeat customer. There was a travel advisory on (later upgraded to a warning) so the place was less busy than usual. The rooms are clean, the beds comfortable and the bathroom well appointed - and it would have been nice to have some hot water in the shower, but it's Cuba. The resort has new lounge chairs around the pools and the beach and plenty of palapas for shade. As usual the beach was spectacular, with people cleaning out any seaweed each morning. Food was great especially the Cuban a la carte (there was a lamb special) and of course the desserts were delicious and never-ending! The staff were amazing - they had heard the rumours of travel warnings and the oil embargo but carried on regardless. Many of them may not have jobs soon if the US actions continue. It was a little cool and windy for Cuba, so it was amusing to see our Cuban travel rep in a winter coat, complete with fur collar right next to Canadian tourists still in their bikinis desperately trying to soak up the sun while they can. Great for my tennis though.

Love this hotel. Never disappoints us. Staff are the best. If you have concerns they are attentive. Food perfect and plentiful. Espresso quality is not the Cuban beans I remember. But there”s a cafe/breakfast place down the street. Drinks I cannot comment, my sister said they were artificial mixes. But beer is good. All these short comings are because of the shortages. Rooms are fine, staff is attentive and friendly. Best hotel, I come here often and this is my favourite.

The beach is truly the highlight of this resort, without a doubt one of the best. It’s a long, breathtaking stretch of soft white sand with crystal-clear water. There are plenty of palapa and lots of chairs, so you never feel stressed about finding shade or a good spot. The pool area is just as enjoyable. The atmosphere comes alive starting at 10am when the music begins, and the entertainment team keeps the energy up all day with tons of fun activities. Whether you want to relax or join in, there’s something for everyone. The food was fantastic throughout our entire stay. There were absolutely no shortages of anything, and the buffet offered a wide variety of options every day. Our room was very clean and comfortable. We had a room with two twin beds, and they were super comfortable, we slept great every night. Housekeeping did a wonderful job keeping everything tidy. The only small issue worth mentioning is that the pool washroom doors don’t shut properly, which could definitely use some attention. However, this was very minor compared to how wonderful everything else was. This was our second time at Memories Flamenco, and it definitely won’t be our last. We already can’t wait to come back again

Pros: Newer resort with modern features Comfortable beds and pillows Excellent selection of drinks Washrooms clean with toilet paper Friendly staff and bartenders Extra large beach towel Very good buffet selection Very clean pool Clean beach Cons: It’s a $20 taxi ride to the Beatles Bar À la cartes are no better than buffet Beach is lower quality than Varadero Elevators sometimes didn’t work Ran out of drink ingredients often Cappuccino bar staff are slow Always loud music 9-10pm

Just back a few days ago from a ten day stay at Sanctuary White Sands in Cayo Coco Cuba.The resort was very clean and well maintained. Pool area was very large with a large abundance of chairs as was the beach area. If you were having trouble finding a lounger the staff were readily available to get one for you. Beaches were very beautiful but the time we were there it was windy and a bit cooler than normal but you can't control the weather. Still had a lot of time by the water. The rooms were kept very clean,had lots of hot water for showers and were kept up with essentials. Staff were very friendly and always willing to help you with whatever you may need. Food at buffet was fair but there was always a variety of choices. The alacarte meals were very good but try get reservations early enough to get a place. Was my first visit to Cuba and had a wonderful time. I hope that soon things will work out for the people there and we will be able to visit again in the future.

The best place ever. Totally relaxing place. If that is what your looking for. Food was great with no shortages. Our butler Melia was awesome and was always checking on our needs. The staff on this resort are the best always friendly and helpful. Can't wait till next year to return.

The hotel was much the same, nice, and for us good with not much walking required. Very clean and the grounds well maintained at least where everyone walked. Rooms could use some updating but were kept fairly clean. Not very busy when we went and for those who choose to stay home maybe good as it was that very cold week but staff attempted to keep us busy anyway. Not always easy wrapped in a blanket. We did have one incident that we didn't think customer service was wanting to deal with.

We had an amazing stay at this resort and truly enjoyed every moment. From the moment we arrived, the staff were welcoming, friendly, and always ready to help with a smile. The check-in process was smooth, and we immediately felt relaxed and well taken care of. The resort itself is beautiful, clean, and very well maintained. Our room was comfortable, spacious, and spotless, with everything we needed for a relaxing vacation. The food was excellent, with a great variety of options every day, and the restaurants offered a wonderful dining experience. We especially loved the atmosphere — peaceful, enjoyable, and perfect for both relaxation and fun. There were plenty of activities, great entertainment, and lovely areas to sit and enjoy the views. Overall, we had a fantastic experience and created wonderful memories. We would definitely return and highly recommend this resort to anyone looking for a relaxing and enjoyable getaway.

Just returned from Memories Cayo Largo. My impression of the resort is it’s a small gem of a resort. Beautiful tucked away resort on a stretch of mind blowing beaches. Though the beach on site is a bit difficult to go down because of the surf destruction once you tackle the first 20 feet you will be in beach heaven, let me add there are stairs as well. The food for the entire week was quite good and some days delicious. The staff was terrific especially Danger on the seafood grill, Lucas in the Ranchon restaurant and Mike at bites in the pool bar/restaurant The only thing that could be better is the bathrooms in your room. They are a bit tired in some of the rooms but in honesty I’m never in my room and not there for that reason. After spending time with many people at the resort for the week I can now understand why they have been countless times and call it there cottage I hope to return some day in years to come.

Our vacation at Melia Cayó Coco was absolutely amazing. The grounds are beautiful. The resort common areas, restaurants, pool area, bathrooms and bar areas are extremely clean. Rooms are cleaned daily. The staff are very friendly. The ocean is incredible. The food was delicious. Food is available 24 hours a day. There is nightly entertainment. During the day there is dance lessons, games, Spanish lessons, billiard tables, tennis courts. There are plenty of loungers both at the pool and on the beach. There is a little library. You can be as leisure or as active as you choose. I can’t wait to return!

the staff are friendly, inviting and accommodating. the entertainment staff are awesome! there is something for everyone on the buffet. the grounds are kept clean and so are the rooms although the beds could stand to be updated!

Where do I even begin with this outstanding experience at Iberostar? We booked an oceanfront room and it was truly right on the beach. Waking up every single morning to the sound and view of the ocean was absolutely magical. Stepping outside and being just a few steps from the sand felt like a dream. We also upgraded to the Prestige experience, and it was worth every penny. Having access to the exclusive restaurant on the 11th floor was a highlight. The massive rooftop offers breathtaking ocean views on both sides, such a spectacular setting for breakfast, lunch, or dinner. For Cuba, I would honestly call it a seven star dining experience. The food at Prestige was that good. The three à la carte restaurants, Cuban, Japanese, and Italian, were also excellent. The quality truly impressed us. Even the house wine surprised me, it was really, really good. Housekeeping was impeccable. Our room was spotless every day, and we never lacked anything. The staff throughout the resort were warm, smiling, and genuinely kind. You feel welcomed everywhere you go, from the restaurants to the cappuccino station, yes, they even had my favorite cappuccino. The beach is probably one of the nicest I have ever experienced. Thanks to Alex, who handled our booking and told us we could walk the beach for long stretches, we enjoyed beautiful daily walks along the shoreline. It was stunning. The pool area was perfect for us. There were activities, but not too many, just enough to keep things lively without being overwhelming. There is a section for children, but during our stay there were not many, so the overall atmosphere remained calm and relaxing. Another thing that stood out: so many guests we met were on their second, third, even fourth visit. After experiencing it ourselves, we completely understand why. The price to value ratio is exceptional. If you are looking for a five star hotel in Cuba, with great food, friendly staff, a stunning beach, and only about 15 minutes from the airport, this is the place to be. We would go back in a heartbeat.

This is the only hotel we visit ! This year was our 8th. Everything is very accessable. Nice selection of A la cartes. But the BEST for us is the people that work there. They honestly go out of their way to please you. Food is always great and there is something for everyone's taste.

Gorgeous grounds Great service Plenty of restaurants and food Rooms and environs extremely clean The hotel in the throes closing due to a shortage of necessities, ran really well! I would definitely return and recommend it!

Are room was lovely outdoor shower all the staff are wonderful we loved the piano bar A wonderful holiday Been to Cuba many times and would definitely return to this hotel great entertainment and wonderful staff Highly recommend

We loved our 10 days at Memories Jibacoa. The excellent reviews were spot on. The entire staff were exceptional. The buffet was was one of the best I’ve experienced in Cuba, especially the bread and pastry that was baked fresh everyday. A solid shout out to the pastry chef as well as all the servers in the dining room. Rooms were a bit dated but kept clean and comfortable with fresh towels everyday. The bed was very comfortable with good sheets. A real bonus. Sadly, the Canadian airlines announced their temporary (hopefully) suspension of vacation flights to all of Cuba two days before our scheduled departure fight arrived empty. It was heartbreaking to know how the beautiful people of Cuba would be affected. Stay strong MJ and beautiful Cuba. We will return.

Fantastic experience from start to finish. This is our second time here and will be back. If you are looking for a relaxing, adults - only escape in Cuba with beautiful beaches and exceptional service, this is the place.

Nice resort, large clean rooms. Attentive and friendly staff. Poolside activities were ok. Nightly entertainment was ok. Food quality and selection is limited. Questionable food preparation for some food items ie cooking raw chicken and beef with the same utensil. The resort itself is very nice. The food quality and selection is a drawback.

❤️We just returned from a fantastic holiday in Cuba. Special thanks to the amazing team at Iberostar Coral Enchenachos Cayo Santa Maria who went beyond expectations daily to make our holiday exceptional. Bar staff. Restaurant staff. Poolside staff. Housekeeping staff. Butler staff. Management staff. Coral is a small, quiet adults only resort with dedicated professional personalized service. Special shout outs to Yunily at Playa Enchenachos Bar, Yasser at the Main Lobby Bar, Randy at the Main Beach Restaurant and every member of the tremendous team at Coral. Yosmanny, Levon, Yahimi, Yohanny, Jackie, Alberto, Hector, William, Anier, Dismar, Diana, and Yandry are some names that come to mind. There are too many exemplary staff to remember all the names! This is a lovely, peaceful resort on a gorgeous stretch of sandy beach. Our suite was massive and we really enjoyed our private hot tub on the back deck. Daily maid service and nightly turn down service with fresh beach towels was greatly appreciated. The pools, walkways and grounds are beautifully maintained. New furniture arrived for the Coral lobby and dining room. Upgrades and repairs are constantly underway. A La Carte Restaurants at Selection are under renovation. We enjoyed our menu meal service in the Coral restaurant, poolside and beachside. Our vacation ended with a wonderful send off by the entertainment team. We were sad to leave these extremely kind, generous, hardworking, and very appreciative people. We will return when flights resume to Cuba. If you like a quiet resort with personalized service, I recommend Iberostar Coral Enchenachos!

Grounds are beautifully kept.lobby is empresive,bright and clean.rooms needs to be upgraded,needs fresh coat of paint although in notice they started doing that in the upper floors.theres one problem by the dining room Area,there’s offensive odor coming from underneath those counters where they displays the foods,this has to be addressed.

Loved this resort. Food was plentiful and good. Our room was great, situated right by the pool. Our butler Rolando was awesome. He made himself available all day and would check to see how our day was going. Very professional with an amazing personality. He would make sure our dinner reservations were set and if we needed towels or anything regarding the room, he was on it. Would definitely love to have him as our butler again. What can you say about the beach. Incredible. Will definitely go back.

In light of what is happing to Cuba it's hard to give a negative review. However, They only cleaned my room once in 8 days. I left money and a gift for the Maid and asked for some water. But she never came back. My sink was plugged the whole time so I scooped it out with a cup and into the toilet each day. Other issues too but what's the sense. My biggest anger was with the stupid Government. I quit smoking a year ago after 50 years smoking. I used a Vape to get me by. Got to Cuba and they took my Vapes, not allowed in Cuba. Now, holy shit, here I'm on holidays, sit at the beach and have a drink, relax, and puff on my Vape. Now what, illusions all gone. I'm very mad at myself but I did go buy cigarettes to try and enjoy my trip. II they don't allow the sale of e-cigarettes that's their choice, but they should leave Tourists alone. Been to Cuba many times but my Family and friends will never be going again because of this. Spoke to several others in the same situation and they also said never go back again. Cuba has enough problems without stupid rules that make tourist stay away.

All staff work very hard to please all patrons. Service is impeccable. Staff friendly and helpful. Grounds and pools are well kept. Staff always willing to find a lounge chair for us on beach or pool. Entertainment staff are very energetic and enthusiastic and work very hard to include and convince patrons to participate..Food was plentiful and tasty.. Exceptional staff in buffet and al la cartes . In spite of all the hardships to the Cuban people at this time, they remain very dedicated and strong.

As a group of 8 we truly enjoyed ourselves! The food was good (we don't go for the food) The staff we so outgoing and helpful. We had an excellent experience at the Japanese a'lacarte! Some others we hit or miss. We were treated like royalty. We did upgrade to the Sanctuary (premium side) The resort is fairly big however they had the staff and amenities to cover. Multiple pools, beautiful beach! The people of Cuba are some if the most kind, caring and giving individuals; which is amazing considering their own struggles

The resort was nice but as with many hotels in Cuba the rooms could use some upgrading however the beds were comfortable. Food at the buffets and Ala carts were very good. Very good variety of food and drinks. Entertainment was very good as well.

The people were amazing, the buffet was great, the rooms are spacious not enough hangers and no cola or beer in fridge. Our maid was awesome. The lobby chairs not comfortable, I have bad back and difficult to sit in them for very long. The beach and pool were great! I will definitely be coming back!

This resort is amazing! The buffet is great! The rooms are spacious but not enough hangers got only 3 hangers for 2 people for 2 weeks! The people were amazing. The beach and pool were also great! The only thing was the lobby chairs are not very comfortable especially for elder people or anyone with back issues. We will definitely be coming back!

The resort was nice. Food was good but repetitive and service was less then satisfactory compared to previous trip to other areas of Cuba! Pool and beach were nice but weather wasn't great. Windy and cool but sunny

The grounds boasted wonderfully green borders, trees, shrubs and flowering plants, even in February, and the groundskeepees kept our surroundings immaculate. The architecture was beautiful and the grounds were well planned and lovely to stroll, and the pool was very large and accommodating. We walked the beaches and soon discovered that this Iberostar had the most beautiful sand along this stretch of the penninsula; we called velvet as it was so smooth and silky. And, there was NO loud blaring music on the beach, which was such such a blessing. We could just enjoy the sound of the waves, soak up the sun, read....and just relax! And the staff were absolutely fabulous!! Friendly, helpful and gracious, which was utterly amazing considering that the Feb 2026 fuel embargo has ruined their immediate future for tourism. They were stalwart and smiling despite the threat. We had a lovely holiday at the Iberostar Prigin Playa Alameda and heartily recommend it to those who would like to relax and enjoy their all inclusive beach vacation in Cuba.

Well I can certainly understand why this resort was named Paradisus. It is indeed a tropical paradise! The grounds are beautifully landscaped, showcasing nature at it's best! When you arrive at the front of the resort on the Royal Service side, you will be in awe of the spectacular view of the ocean amidst the lush vegetation and coral rock. The walking paths very pleasant to wander on. You could stroll through the Botanical Garden or take a guided walk accross the bridge to visit an ecological reserve.The staff on both sides, Royal service and standard service were very friendly, professionnal and accommodating. We thoroughly enjoyed all À la carte restaurents. The food was delicious and masterly presented! We never had any food shortages at the buffet on the standard side. There were however no bananas and pineapple when we were there due to Hurricane Melissa that destroyed many plantations. However, plenty of fresh papaya, guava, watermelon, sweet potato, pumpkin and different fresh juice such as mango and many, many fresh pastries and ice cream for you to enjoy! There were however a few minor hiccups. The check in was a litttle confusing. Upon arrival from the airport, we waited for 30 minutes in the main lobby before speaking with the frontdesk and there was only a handful of us getting off the bus. After 15 minutes of speaking with the front clerk, she told us that we would get a shuttle to the royal service side. We waited another 10-15 minutes for our shuttle and upon arrival to the Royal side, waited a little longer. By that time, we were famished and tired. I don't know why, we were not asked as soon as we got off the bus, what service we had reserved and then go from there? The service provided after that was exceptional! The rooms on the Royal service side were very spacious. We were in the last building 9400. This building is just across from the path that leads to the private Royal Service Beach. If you want to get your 10 000 daily steps in, this is the building to be in. It is a little further away from the lobby, however there is a shuttle that you can request from your butler at any time to pick you up and drive you to your desired location. The outside shower was quite pleasant and it had a strong flow. However, when there was a downpour, we had to be mindful of the leaking bathroom window; for the bathroom floor would flood and it could get slippery especially during those nightly bathroom visits. The entertainment was top notch! We saw and heard opera singers, other talented singers, musicians and magic acts. The beach club staff was amazing, always wanting you to try something new: darts, learning spanish, dancing, history, tours around the resort, yoga, pickle ball, tennis.... We love visiting Cuba for the people, their culture and the beaches! We have met many return visitors at this resort and I can honestly say that I understand why!

I love the feeling at this resort! It’s smaller and a little older than most, but the grounds are nicely taken care of by the friendly grounds keepers, who are always quick with a greeting and sometimes a flower! The staff in the restaurant are very helpful, Maurice is super friendly and quick to get us to our table and the two young men in our section were very attentive and charming.

Friendly people, dated but very comfortable villas. Loved the private hot tub with ocean view. Pool clean Recreation games fun Entertainment satisfactory Chambermaids excellent Frig filled daily with drinking water , pop & beer Excellent bar service. Bar tender makes a fantastic mojito

Great resort and excellent staff we had one week of bliss . Lovely resort viva cuba we will be back asap hopefully next month You must be we there to appreciate it ?thank you cubs gor a memorable experience in your times of hardships

Great resort and excellent staff we had one week of bliss . Lovely resort viva cuba we will be back asap hopefully next month You must be we there to appreciate it ?thank you cubs gor a memorable experience in your times of hardships

This resort is well situated and well managed ? we spent a week when USA was strangling cubs and yet no power outages and no shortages ?tgss as no you cubss as thank you Muthu thaa as no uiy sir Canada vacations ?

The Staff at Laguna Azul is fantastic. Friendly, caring, beautiful people. The food is getting even better with beautiful presentation. And no lack of food, water or electricity. Selection of alcohol seems to have gotten wider. Lots of variety with more recognizable brands. Some rooms are dated but renos are in progress. 1 pool still out of commission but actively being worked on. Relax pool is open, with a few tiles missing, but seems to be getting worked at. Main pool is good to go. Wifi in the Lobby and most days available in the room. The Management is always looking to offer special entertainment such as the Super Bowl party, Valentines Day Dinners, bringing in the bikes and the classic 50s cars, etc Shoutout to Jose and Yarianny who were both on holidays our latest visit. 2 really great Staff members. Always a pleasure to see Maria, Pavel, Yosniel, Dania, Mady, Andy, Ari, Dido, Leodan, Umberto, Tatianna, and many of the others we have met. For a quieter holiday, upgrade to the relax. This gets access to the Relax pool and Relax lunch, which is more of an a la carte. The pool view is just plain beautiful and definitely go up to the Spa or Gym area for great views. Oceanview walk on the treadmill if its your thing.

The hotel is around 30 years old and is starting to show its age. We were there for two weeks and enjoyed our stay. Typical Cuba the food was sufficient but very repetitive with shortages starting to show, they ran out of white wine, Gin, Cola, coffee was Spanish not Cuban. We had to be moved from the first room they put us in on the royal side (7136) block as nothing worked, hair dryer, lights and plugs, the furniture was really beaten up and the view was of nothing! They moved us to 7242 with a view of the pool which was better but still furniture was well worn or broken, some plugs worked, patio doors were damaged and didn't lock. The bed was comfortable and linens clean. The shower preasure was low and some days no hot water to shower in. The last day there we woke up to water pouring in around a ceiling light due to roof leaking. The grounds are very well kept and looks good but you start to see the flaws in the resort on the first day in. I'm sure there are worse resorts in varadero and unfortunately for the shortages we wouldn't stay there again. We love Cuba and have been there 9 times and love it. Shame it's being targeted by the Trump regime.

If you are a beach person this is not the resort for you. Beach is very short and rocky. Everything else is 4 stars. Music can be a little to loud at times. Food at the buffets can be repetitive but still very good.

We hope to return next year our time at the resort was great our room was out date but we want to.stay on the same floor next year in.3260.the food we rate 10 star for all the time we eat in buffet and the la carte The weather wasn't great of all the time we had 5 days of good weather that hasn't nothing do for the resort faults the workers were so helpful and friendly we felt so sad for all the workers that have no job they work so hard

I would recommend this resort 10 out of 10 for cleanliness. The staff were excellent. There was a wide range of food select selection. We were all really happy with the resort it was by far the best resort I have been to in Cuba.

Grounds were Beautiful and well cared for , rooms were clean, food was good!could not ask for anything better mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmkkkkkkkkkkkllllllllllllllllllllllllllllllkjjjjjjjjjjjjjjjjjjikkkkiiiiiiiiiiiiiiiiiiijijjjjjjjjjjjjjkkkkkkkkkkok

beautiful grounds garden but the bartenders very arrogant they always expect tips without doing a good job they make you they make you wait to attend you they talking to each other laughing and they ask you after 5 to 10 minutes seems like they`re doing you a favor and the food just warm never hot the worse worst experience ever had in Cuba and i was in royal service that is not worth the money was a bartender in the morning shit never smile if you ask him for something that the bar do not had he replies go and see the manger been rude like he does not need are business he does not have the attitude to serve guests in this hotel and some waiters to .i been 7 times in Cuba, 5 times in Varadero 2 times in Cayo Coco this was my first time and last time in Holguin because of some employees don't deserve to work there. and thanks for nothing i had work hard for my money when i was young. let them work hard to. they are not in vacation ,but they are their to serve us not doing a favor to us as clients...

Cuba is definitely hurting and you can start to see if in the resorts and golf course. Just getting simple supplies for washrooms withing main lobby (ie. hand soap, toilet paper) seemed to be an issue for the staff. Overall the resort is a nice layout with beautiful views of the ocean. The beach is nice but the maintenance of cleaning up the seaweed was bad (some guy drives a tracker sort of dragging and mulching up the seaweed so it never if all that nice to walk on. The water is nice and didnt have seaweed floating in it. The week we were there it was chilly and extremely windy so in the week we were there, we went in water once. Even the pools which looked nice didnt have anyone in them due to temp. The golf course needs some real care but the workers are too busy selling golf balls vs working. They only cut greens once (maybe twice) during week. They are short on machinery and don't seem to be in a rush to replace them. The carts are ok but they are definitely short of them and staff was saying management wasn't being quick to fix or bring new ones in. The tees had very little grass so most tees were simply sand. Fairways were ok but very dry. The greens were running really bumpy and slow. But you have to remember you are in Cuba. Advertised as golf included but at $44USD per player, this equated to $130 CDN for 2 of us each round. They should simply state that as the cost as you cant walk. The food was surprisingly really good with lots of variety. Beer and wine were enjoyable. The specialty restaurants were a nice break from Dining hall. Most people that we met that had the LEVEL upgrade didn't think it was worth it. Our room was very nice and clean. Showers were always with luke warm water. Tipping was crazy. It seemed (although not mandatory) that people were tipping for every drink, every meal, every visit to the grill, guys getting carts ready, etc. Did make you feel guilty when you didnt tip. Staff was very grateful when we left clothing items for them (eg. windbreaker, golf cap, couple dresses, etc. For the price it was good but need to manage expectations.

The resort was nice but for only being open not even 2 years, it was looking tired. The room was comfortable and clean but there was mold in a few places that should not be there already. Example on the bed skirt and around the vent in the ceiling. The public bathrooms need to be better tended to as there was always an odour. Toilet paper holders were broken in a lot of the stalls. The food was ok. You could find something to eat but very repetitive. I have been to Cuba 11/12 years ago and the food was better then. The workers were very good and friendly.

The resort was lovely, not too big or small. The grounds were lovely, especially the incredible sandy beach. What really made the trip special was the staff, Alex and Luis from the animation team, and Leo and Marise from the pool bar especially. Incredible effort was put into providing a variety of dishes with limited resources; many options are available, even for picky eaters.

I had low expectations going to Cuba however the stay exceeded those low expectations 1 Towel in room despite asking staff for additional towels. Repeated daily staff was not helpful rooms were not clean limited food with extremely long wait times for cooked meals - 30-45 mins flat draft beer - had to buy canned beer closed pool bars had to walk across the resort to the lobby to get a drink Buffet was better then a la carte and that says a lot as the buffet was horrible Sewers overflowing walked in feces and toilet paper First time on vacation that I was counting the days to go home My trust for trip central has gone down

Our fourth trip here in 10 years…. Still never disappoints! Wonderful room, good and people. The only thing that didn’t cooperate was the weather. Lots to do everyday as the resort has so many cabs and old cars and horses and buggies and you name it .Thank you Memories Jibacoa??

I loved the hotel! The people are great and the rooms are very clean. The only downfall was the layout of the buffet, which created unnecessary backlog. The food was very good for Cuba and the a la cartes were excellent. Thanks for the fabulous stay. I want to go back when things settle there.

Beautiful resort friendly staff lots of great food and very clean will definitely return there was no shortages on anything cannot wait to return the snack bar had always lots to choose from buffet lots of selection and la carts are amazing if you visit Cuba make this your first choice

We returned from Iberostar Coral Esmeralda 2 days ago (Feb 7th)and had a fantastic, relaxing vacation. The resort was was quiet, had beautiful gardens, friendly staff and plenty of food including bread. There was always something good to eat at the buffet, we also had the option to eat at the Section Resort which was next door. The room was clean and the bed super comfy. The beach was beautiful! Soft white sand and crystal blue water. Loungers and shady spots were always available. The evening entertainment was good.We got a 750ml bottle of water daily in our room fridge, I brought my own water bottle from home and refilled it at the buffet or bar. Bugs were not an issue, so I didn’t have to use bug spray ( bring it just incase though). Tip with American or Canadian bills ( no coins). The Wi-Fi was annoying, it worked but I had to re-log in several times a day ( no big deal).It was great to safely walk off the resort and explore. I highly recommend this resort and would definitely return!

Hola Amigos !! We just returned from Iberostar Tainos Resort Jan 24-Feb 7 (our 3rd time here) and we had another excellent stay in Varadero Cuba. No problems other than the weather was a little cool at times but better than -23c in On. No shortages of anything food & booze & FUN!! It was an awesome trip as well as a great professional Staff. A huge thanks to Jania & reception Ladies who will take care of all your needs. Our maid Lay was one of the best we’ve had. I would highly recommend this resort as it delivers in every way. Too many to thank ❤️& ✌️ Thank you ! thank you !! thank you !!! We will definitely be returning in the near future to Tainos ❤️ LOVE Maggie & Andy ❤️❤️xo

This may be a three-star hotel, but it truly exceeds expectations. The rooms are a little outdated, but they are kept spotlessly clean, with lots of hot water and great shower pressure. The grounds are immaculate and very well maintained, and it’s clear that upgrades are actively being done throughout the property. The food has been plentiful and flavorful, and the service is absolutely outstanding—staff consistently go above and beyond and make you feel genuinely welcome. A special mention to the coffee bar: the cappuccino is to die for! And the beaches—simply stunning. Some of the best beaches in the world, with crystal-clear water and soft white sand. Excellent value for Cuba

The resort was fantastic, the food was excellent and no shortages of any food at all. Staff was fantastic and very welcoming. I would absolutely return tomorrow if I could but I will be going back.

The grounds were very nice. The hotel is exceptionally clean. The food was great especially the al-a-cartes. The ocean view rooms was really nice and the wifi worked throughout the resort. The beach was nice. Any seaweed was picked up daily.

Trip Central was great and the WestJet flight was smooth with no issues. Unfortunately, the hotel itself fell short of expectations. Amenities were limited and not as advertised. Our first room was not a family room as per our booking, and there was a mosquito infestation that made the first night very difficult — especially with our 1.5-year-old and 4-year-old, who ended up with many bites. We also requested a crib for the baby and were told repeatedly it would arrive “the next day,” but after five attempts, it was never delivered. To make matters worse, on the first night my wife’s foot was run over by a golf cart after the driver started moving before she was fully seated. Overall, transportation and booking were good, but the hotel experience was disappointing and not a recommendation by me.

Beautiful resort, clean, tidy, well kept grounds. Food was excellent. Upgradevto luxury worth every penny. The staff was amazing. We did not want for anything. Staff very attentive to all our needs. Room were very clean. Maids were awesome.

It’s a little out dated We didn’t have problems with hot water but but some people did Beach was wash out But walking down a bit was better Food was ok same I could always fine something to eat Wasn’t a lot for the kids to do Intertanment was ok For what we paid Cuba is Cuba I would recommend this to place to people who don’t have high expectations and realize you don’t go to Cuba for the food You go for the people beaches

Hotel itself is new and modern. Some minor glitches with our bathroom door but minor. Facilities modern very clean and accessible. Staff kind, patient and gracious. Buffet had good variety and was very clean. Snack bar had wonderful staff good variety of items any time I went. Beach entry and exit can be challenging to those with mobility issues as there is a big drop at the water and the sand changes to egg size stones at the waters edge. I was there Feb 2-6 unfortunately very cold but the staff did the best they could with our sad faces waiting for sun.

We came back here from Jan 22 - Feb 5, after staying here also last year. We were not disappointed. The friendly staff, the comfortable rooms, good food was exactly what we expected. It is a small resort, I believe a max of 200 guests. It is so nice to get to know all the staff, from the housekeepers, the bartenders, the front desk staff, the buffet attendants, the security as well as the Nexus Rep, Roger and the hotel Manager, Grace. They all did their very best to look after us. It is not their fault certain supplies are lacking but if you are looking for a simple, relaxing vacation with a cute little beach, never have to rush to beach loungers and a cold Cerveza always at the ready this place is for you. There was always a fresh omelette off the grill for breakfast with a variety of hot dishes and fresh fruit, yogurt and lots of bread and sweet rolls. We did not lack anything. The hot water is heated mostly by solar, so mid-day is the best time to get a shower and the Nexus rep told us this right from the beginning so there were no surprises. The linens and rooms are super clean and very quiet. At times, the bar music was too loud, but we simply asked them to tone it down a bit and that was no problem. This resort is right beside the little craft market with a wide variety of vendors who are happy to get to know you also. The town of Guardalavaca is interesting too and quite safe to walk thru. There are lots of horse and buggies as well as taxies close to the front entrance and they are more than willing to help you find your way around and see the sites. If you want to see Authentic Cuba away from the resort areas, visit Starfish Guardalavaca, slow down , enjoy the sunshine and people and take it all in. If you need a 5 Star Michelin experience, this is not for you.